We are committed to keeping our shipping costs fair for our customers. When you place your order, we will clearly tell you how much you'll need to pay and when your order will arrive. All our products are handmade and are created specially for you, so it's not instant, but we'll be as quick as we can. We will normally ship your items within 2 weeks of your order (it's often much quicker- we're just as excited about your orders as you are!). Unless you've selected express shipping, they will be sent out through first class post in the UK.
We love our customers all around the world and are so happy that you want to order from us. We're happy to ship to most places (but sadly we do need to charge you more). If you don't see your country on the shipping list please contact us to see if we can accept your order.
We are passionate about reducing the amount of material that is wasted or sent to landfill, and you'll see this reflected in our packaging. We use recycled paper wherever we can and we even use the by-products from our production process to pack your items and make sure they reach you in perfect condition!
We want you to be delighted with everything you buy from us. All our products are handmade and many are bespoke, so we regret that we are not able to accept returns or exchanges, except in the case of faulty products. If there is a problem with your purchase please do contact us as soon as possible so we can do our best to fix it for you. This does not affect your statutory rights.